Service and Support
The Customer Support Department comprises over 70 dedicated support consultants including content, product, and technical and foreign language specialists. We offer you the choice of two Customer Help Desks, a Content Support Desk, which is open 24 hours, 7 days a week (with US office back up) and a Technical Support Desk available for all your technical needs and queries.
In addition, our training team offers basic, advanced and bespoke training and consultancy on all products and interfaces, either at our fully equipped range of training suites nationwide or at a customer's site. Our areas of specialism currently include corporate law, US legal, news and business and company financials. We also offer a teletraining service for customers who cannot leave their office.
